Skip to main content

Can I respond to reviews?

Commenting on a review you've received

Updated over a week ago

Yes! You have the options to respond publicly to all reviews on your business profile.ย 

You can thank the customer for their business or clarify any details of their review. Remember your response is also public and can be viewed by other potential customers: please stay professional and avoid including personal details.ย 

To respond to a review:

  1. Head to Reviews in the main menu

  2. Find the review you would like to respond to (you can expand the review by clicking "read more"

  3. Then simply press the Respond to Review button

  4. Type your response and press Post Response

The review will now be publicly live on your profile.

Did this answer your question?