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I've lost my login details, what should I do?

Forgetting your password and issues logging in

Updated this week

If you're having trouble logging in, it's likely due to your login details. The most common causes are:

  • Forgotten password

  • Forgotten or incorrect email address

We run through how to resolve both of these below.

There are two options you can use to login if you have forgotten your password:

  • Reset your password using your email address & new password

  • Send yourself a magic link to sign in

Steps to Reset Your Password

  1. To set a new password, start by making sure you're logged out of your account by visiting this link: Logout.

  2. Then, go to the sign in page here: Sign in

    You should see the following:

3. Click on "reset your password"

4. Enter the email address you use to login to your Add to Event account and click "email reset password link"


5. You will then receive an email to reset your password. Please click on the link provided and then change your password.

Signing in with a magic link

If you would prefer not to reset your password, you can try logging in using a magic link.

  1. To receive a magic link, start by making sure you're logged out of your account by visiting this link: Logout.

  2. Then, go to the sign in page here: Sign in

    You should see the following:

3. Click "sign in with a magic link"

4. Enter the email address you use to login to your Add to Event account and click "send magic link"

5. You will then receive an email with your magic link. Please click on the link provided to log back in.

Troubleshooting Common Password Issues

Encountering an 'Oops' Error During Reset: This error may appear during the reset process. Ensure that you have logged out of any accounts before initiating the reset, as outlined above.

Forgotten your email address?

If you have forgotten the email address you signed up with or you suspect there was an error in the email address you used, please email [email protected].

To help us find your account quickly, tell us your full name and company name. A member of the team will get back to you as soon as possible to try and help reset your email address.

Additional Support

If you continue to face issues or have questions about other account-related concerns, use the Contact Support page to reach out for help. The team will assist you in resolving your queries.

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