You only see the "not authorised to view" message if you are logged into another account when trying to reset your password.
Troubleshooting Steps
Log Out Fully: Visit the following URL to log out of your current session completely: Log Out.
Retry Resetting Your Password: Once logged out, return to the password reset page and initiate the reset process again.
To stop this issue from happening, ensure to log out completely. Logging out refreshes your session and allows the password reset process to function correctly. Use this link to log out: Log Out.
Tips for Avoiding Login Issues
Always use the email address linked to your active account.
Regularly clear your browser cookies and cache to avoid outdated session issues.
Avoid staying logged in on multiple devices to prevent session conflicts.