Usually a customer will respond to every quote with a yes or a no, but occasionally they may decide a quote isn’t for them and forget to answer.
We do everything we can to encourage a response to every quote, sending reminders to customers after 24 hours, 48 hours, 7 days and 14 days.
If you haven't heard from a customer, here are a few ways to follow up:
Send your Shareable Quote link - click See Full Quote on your sent quote, then hit Share to send the link directly via WhatsApp or SMS. A quick message is a great way to stay top of mind
Send a quick follow-up message in the chat to remind them you're interested
Give them a call if they've left a phone number
Remember - all correspondence after your initial quote is completely free.
If the customer doesn’t view your quote within 14 days, you’ll get your credits back, of course!
Check out our follow up tips here.