We will review every request for a refund on a case-by-case basis.
Automatic refunds
If your quote has not been read by the customer after 14 days from when it was sent, we will automatically add the credits you used to quote back into your credit balance for you. So you can use these credits to quote again.
You can check your credit transactions and refunds anytime by going into your 'Payments and Billing' section and selecting 'Credit History'.
My quote has been seen, can I still get a refund?
We do not provide credit refunds if your quote has been seen but you have not been chosen for the event.
Refund requests
If there is another legitimate reason for a refund, not mentioned above, we will review the situation on a case-by-case basis and in certain circumstances we may provide a credit refund.
Please email [email protected] if you feel you are due a credit refund.
Please note:
A credit refund refers to credits being added back to your Add to Event account so you may use them again on new requests.
Credits will not be refunded simply because your quote has not chosen.