We operate using a transparent credit refund policy to support suppliers, ensuring clarity and fairness.
We will review every request for a refund on a case-by-case basis.
Automatic refunds
Our refund scheme means that if your quote has not been read by the customer after 14 days from when it was sent, we will automatically add the credits you used to quote back into your credit balance for you. So you can use these credits to quote again.
This policy helps ensure that suppliers have a fair opportunity to reuse credits for future quoting opportunities.
You can check your credit transactions and refunds anytime by going into your 'Payments and Billing' section and selecting 'Credit History'.
My quote has been seen, can I still get a refund?
Refunds are not provided under the following circumstances:
your quote has been declined by the customer
the customer has read your quote but not responded
the customer has read your quote and chosen another supplier
Refund requests
If there is another legitimate reason for a refund, not mentioned above, we will review the situation on a case-by-case basis and in certain circumstances we may provide a credit refund.
Please email [email protected] if you feel you are due a credit refund.
Please note:
By understanding these policies, suppliers can make informed decisions and better manage their interactions on the platform.
A credit refund refers to credits being added back to your Add to Event account so you may use them again on new requests.
Credits will not be refunded simply because your quote has not chosen.