When you see a request you’re interested in, you simply need to use a couple of credits to send a quote. This is the ONLY fee you’ll pay us - we don’t take a commission and there is no subscription involved.

You can see the number of credits required to quote when previewing the event details.

We use credits to give an individual price to a quote. Our pricing algorithm means that requests which are more valuable cost more credits when you send a quote to the organiser. Less valuable requests require fewer credits.

Credits need to be bought in what we call "credit bundles". The price per credit gets cheaper the bigger the bundle of credits you buy.

The number of credits required to send a quote depends on a variety of factors. We regularly review the credit value algorithm to ensure that they are fairly priced and reflect the value of a job to you.

After your quote, you can see the customer's full name and telephone number. Any correspondence with a customer after quoting (either on Add to Event or via alternative methods) is absolutely free after that point.

Credits are available to purchase in bundles of 50, 100, and 250. You can purchase your next credit bundle here.

You will see the number of credits a quote would require when previewing the customer's request from the inbox & in the event details, so you can quickly decide if you’d like to respond.

We try our hardest to ensure that all quotes sent by suppliers are viewed by customers.

However some are never viewed which means your quote never had a chance of being accepted.

We automatically refund credits for quotes that have not been viewed by an organiser within 14 days of the quote being sent. These credits are automatically credited to your account and you can view them here: https://www.addtoevent.co.uk/user/me/payments/credit-history

We also send email notifications to all customers as soon as they receive a quote and further follow ups to encourage them to view and respond promptly to quotes.

For scenarios that do not qualify for automatic refunds, like issues with incorrect contact details, refund requests are reviewed individually.

Users can contact support if they feel credits should be refunded and we will review all requests on a case by case basis. You can find out more about our refund policy here.

Refunds are not provided if the event organiser has viewed your quote, regardless of whether they responded, declined, selected another supplier, or made alternate arrangements.

You can easily track your credit purchases, spend and refunds by heading to Payments & Billing and opening the Credit History tab.

Can I get a refund if my quote was declined or ignored by the organiser?
No, refunds are not applicable for declined or ignored quotes if the quote has been viewed. Add to Event refunds credits automatically for quotes that are unread quotes after 14 days.

Why didn’t I get a refund for a recipient who didn’t respond to my quote?

If the quote was viewed, even if the organiser chose not to respond, no refund will be provided. This is because the customer has still had the chance to review your quote and determine if you're right for them.

How can I check if a quote has been read?

To see if your quote was read by the organiser, follow the steps below:

What happens if a quote request is invalid?

If a request is invalid (e.g. the customer has entered incorrect details), please flag this to us and we will assess your refund request on a case-by-case basis.