If you receive negative feedback through the site we will notify you of this by email. You will then be given 7 days to get in touch with the organiser. We give you this time to allow you the chance to contact the customer and take action to rectify the issue. After this time, we then send an email to the organiser to ask if they'd like to write a public review.
If the review is positive, we will email you to say that it has been published on your listing. In the case of negative reviews, you will receive an email notification and be given a further 7 days to respond, after which time the review and your response will be visible on your listing.