Over 90% of reviews given on Add to Event are five stars. But, we’ve all had difficult customers and days that didn’t go our way.
If you receive negative feedback, it won’t go live on your profile right away. First, we’ll email you to let you know the situation and give you the chance to contact your customer. Almost all suppliers resolve their difficulties at this stage.
After seven days, we’ll contact your customers asking them if they’d like to write a public review. If the review is positive, it will appear on your profile. If it’s still below three stars, we’ll give you a further seven days to view and respond to the feedback. After this period ends, both the review and your response will be published on your profile.
We’ve found this process to be successful in preventing miscommunication or unfair feedback.