Once your profile is live and you have chosen your services & preferences, we’ll start matching you with customers who are hosting events in your area and looking for your services for their event.
You will be notified of any new event matches via email and they will also appear in your “Requests” area (the first page you land on when you log in).
Receiving the right requests
If you’re not receiving the right types of requests, there are a few settings you can adjust to improve the quality and relevance of your matches.
This includes:
Your services and categories
Your location and travel radius
Your availability
You can read more about optimising your matching settings in this article.
Managing your availability
Keeping your availability up to date is an important part of receiving relevant requests.
By blocking out dates when you’re unavailable, you avoid receiving requests you can’t fulfil & save time browsing through unsuitable requests.
If you know you’re already booked, on holiday, or not working on certain dates, we recommend blocking these out in your calendar. This ensures we only match you with requests you’re genuinely available for, improving both your experience and the customer’s.
You can update your availability at any time from your calendar.
Responding to Requests
What Is Included In A Request?
When a customer submits a request, we ask them a series of questions about their event to help you put together a great quote.
As soon as you see a request in your inbox, you can preview more information about it for free by clicking into it.
From here, you can find information like:
the event date
the event location
the number of guests
a detailed message from the customer
Use this information to decide whether the request is a good fit for your business before quoting.
Choosing which requests to quote on
If you want to respond, you can send a quote to the customer explaining your service options & pricing. You can find more information on writing the perfect quote here.
Remember: Your quote is your first point of contact with the customer, but the price isn’t set in stone. You can continue the conversation after sending your quote to:
Adjust pricing
Add optional extras
Finalise details
Sending quotes costs credits. The number of credits required to quote on each request can vary depending on factors like the guest count & services required. Find out more about how credits work here.
What to do if a request isn't right
If you decide you don’t want to quote on a request, that’s no problem.
You can simply “Archive” it to remove it from your inbox. If you change your mind about an “Archived” request, you can find it in the “Archived” section.
NOTE: there is no obligation to quote on every request you receive - especially those you can’t do. ALL responses to requests will cost credits, so only respond to those that interest you.
Requests can be kept open for a maximum of 7 days but will be closed as soon as a customer finds a chosen supplier, so be quick with quoting to avoid missing out!
A note on Invites
Some requests appear as Invites. These are sent when a customer has viewed your profile and specifically chosen to invite you to quote.
Because Invites show a higher level of customer interest, we strongly recommend:
Responding to Invites whenever possible, or
Declining them if they’re not suitable
Declining an Invite is free and helps keep your inbox up to date. It also gives the customer clarity so they can move forward with their planning.