Over 90% of reviews given on Add to Event are five stars. But, we’ve all had difficult customers and days that didn’t go our way.
If you receive negative feedback, it won’t go live on your profile right away. First, we’ll email you to let you know the situation and give you the chance to contact your customer. Almost all suppliers resolve their difficulties at this stage.
If you wish to know what the initial feedback is, please contact us and we'll be able to provide this to you.
After seven days, we’ll contact your customers asking them if they’d like to write a public review. If the review is positive, it will appear on your profile. If it’s still below three stars, we’ll give you a further seven days to view and respond to the feedback. After this period ends, both the review and your response will be published on your profile.
We’ve found this process to be successful in preventing miscommunication or unfair feedback.
Please note:
Reviews will not be published if the organiser is a direct competitor to the Company you own, are employed by or work for.
We are not an agency and we do not get involved in the booking process, meaning we’re unable to manage disputes or refunds. We do not see ourselves as in a position to determine who's right or wrong, or which set of facts is correct. We don't have the same resources as a court of law.
If you require additional contact details for the event organiser you may request this from us.