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I am not receiving any emails. Why?
I am not receiving any emails. Why?

What to do if you think you are not getting emails

Updated over 2 months ago

We work with our email provider to make sure we have the highest levels of deliverability of our emails and to ensure that they do not end up in spam folders. But occasionally emails do not get to our users.

Check your junk spam / junk mail

Please could you look in your spam or junk mail folder. If you see any of our emails in there, please classify them as "Not Spam". In Gmail it will look like this:

Once you have done this, it should mean that your emails will start flowing into your normal inbox

Search for emails from Add To Event

Most of our emails will have the words "Add To Event" in them. Please search for this in your emails. If they are in your junk folder, please carry out the above procedure.

Also, please search for emails from the following email addresses:

If they are in your junk folder, please carry out the above procedure

If you still can't find any emails, please get in contact with our support team.

You can still access new requests via your account

For the time being, you can access new requests & messages from your inbox once logged into the platform here:
​https://www.addtoevent.co.uk/node/me/requests

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