Why Is My Profile Archived or Not Approved on Add to Event?
When you first join Add to Event, you may be alerted that your profile has been archived or not approved. This article will walk you through possible reasons for these issues, how they affect your account, and the steps you can take to resolve them.
Overview of the Account Approval Process
When it comes to new businesses joining Add to Event, we aim to only work with those companies that offer mobile-friendly event services and can provide value to our customers.
Therefore, all user profiles undergo a review and approval process by our dedicated approvals team to ensure they meet these standards. This typically takes between 24-48 hours of all information on the profile being completed
What does it mean if my account has not been approved?
Typically, if your profile has not been approved yet but you have not had a notification that it has been archived, this simply means it is still under review by our team and/or missing essential information.
To make this as quick as easy as possible, make sure you have added all of the essential information, including:
A subtitle & description
At least 3 high quality photos showing off your services
A link to your website & your phone number (in the business details section)
If you have added all of this information correctly, our team will review & approve your profile within 24-48 hours.
Until a profile is approved, it will remain inactive, meaning you can still preview the live requests you're matched with. However, you won't be able to quote until your profile has been reviewed, approved and published by our team.
What does it mean if my account is archived?
In contrast, if your account is archived, this is typically due to one of the reasons below.
The only way to resolve your account being archived is to contact us at [email protected]
Common Reasons Why Your Profile May Be Archived
Unclear Service Offerings: As an events marketplace, we work with businesses that offer mobile-friendly event services, such as catering, event transport, photography and entertainment.
It is possible that your account may be archived if your services do not appear to meet this criteria (e.g. selling pre-mixed cocktails instead of providing event bar services).
If your website and social media demonstrate a service or product that is not clearly mobile / event-friendly, we may query this with you to clarify if your business is suitable to be listed. To help us approve you faster, make sure to clarify your event offerings clearly & in detail in your profile description.
If you think we have made the wrong decision about your services, please get in touch.
Duplicate accounts: If you have created a new profile, but we already have your business listed on Add to Event, we may choose to archive the new profile. We will be in touch to let you know this is happening so you can choose which profile you would like to keep open.
Potential Misuse of Credits: In some cases, accounts are archived if we suspect you're operating in a way that goes against our Terms & Conditions.
You're operating outside of the UK: If your business is based outside of the UK, at this time we will unfortunately not be able to publish your profile as we solely work to connect customers planning events across the UK with local businesses.
Steps to Resolve an Archived or Unapproved Account
Clarify Your Service Offering - Ensure that your profile accurately describes the services you provide. - If your account was flagged due to a misunderstanding (e.g. offering services but listed as selling products), reach out to the support team for reevaluation.
Optimise Your Profile - Make sure you've added all of the required information for your account to be approved. This includes a subtitle & description, a social media or web address, and at least 3 photos. Read more here
Reach Out - For specific issues, such as confusion about why your account was flagged, notes about duplicate accounts or concerns about account activation, contact the Add to Event support team to request a detailed review.
You can contact us at [email protected]